{"xsrfToken":"2c9e23304a6722477041d70b7cceb31705bec567_lout","branding":{"id":"7","key":"ts","name":"TCM Support","portalBaseUrl":"/servicedesk/customer/portal/7"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"it-IT":{"helpCenterTitle":"Benvenuto nel Centro assistenza","sharedPortalName":"Centro assistenza","localeDisplayName":"Italian (Italy)"},"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans Centre de support","sharedPortalName":"Centre de support","localeDisplayName":"French (France)"},"zh-CN":{"helpCenterTitle":"欢迎访问 帮助中心","sharedPortalName":"帮助中心","localeDisplayName":"Chinese (China)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"7","key":"ts","projectId":10069,"serviceDeskId":7,"name":"TCM Support","description":"<p>Welcome! You can raise a request for TCM Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/7","onlyPortal":false,"reqTypes":[{"id":"106","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://digitaleszeugs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[33],"key":""},{"id":"105","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://digitaleszeugs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[33],"key":""},{"id":"108","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://digitaleszeugs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[33],"key":""},{"id":"107","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://digitaleszeugs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[33],"key":""},{"id":"109","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://digitaleszeugs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[33],"key":""},{"id":"110","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://digitaleszeugs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":33,"name":"General"}],"orderMapping":{"33":[109,108,107,106,105]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a9c797e9-616b-34f5-b887-0d72136dffe1","appLinkName":"System Confluence","appLinkUrl":"https://digitaleszeugs.atlassian.net/wiki","spaceKey":"FT1","spaceName":"FAQ TCM","spaceUrl":"https://digitaleszeugs.atlassian.net/wiki/spaces/FT1","isServer":false},"labels":[],"projectKey":"TS","serviceDeskId":7,"kbLinkDomainURLs":["https://digitaleszeugs.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhY2U0MmQ0Yi02M2ViLTQ1YzctOWIwOC1iZDBlMjhjODBlNTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDY5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzEyMTcxMTYsIm5iZiI6MTczMTIxNTkxNn0.WTeMz0FwOzBZvBEWZWtoWmGltcZYYvjU2A9oVw3I20w","targetCollection":"upload-project-10069","endpointUrl":"https://api.media.atlassian.com","clientId":"ace42d4b-63eb-45c7-9b08-bd0e28c80e55","tokenDurationInMins":20}},"kbPage":{"id":20611273,"title":"Wie erstellt man eine Diagnose?","url":"https://digitaleszeugs.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/20611273","space":{"key":"FT1","name":"FAQ TCM","id":18448386},"serviceDeskIds":[7],"appLinkId":"a9c797e9-616b-34f5-b887-0d72136dffe1","idInString":"20611273","projects":[{"projectId":10069,"serviceDeskId":7,"portalId":7}]}}